Big Business Suck!

As if bad customer service is not enough, Sears is now moving on to violating its customers’ privacy (not to mention their own privacy policy) to installing spyware.

I hate it when big business say they’re doing you a “one-time courtesy”, when what they’re really doing is fixing their own mistakes. [link]

I subscribe to DSL for two households, mine and my parent’s. Every year, I flip-flop between AT&T and DSLExtreme because, for whatever reason, they only give the best deals to new customers. I’ve been doing this for 3 years at both households and noticed that whenever I switch from AT&T to DSLExtreme, it never works the first time. Switching from DSLExtreme to AT&T usually goes fine, but when switching to DSLExtreme, I always have to call tech support and tell them their DSL isn’t working and they always have to call AT&T to get it fixed. It’s always a case of the “AT&T engineers forgot to switchover my circuit” or some rigamarole like that.

I don’t blame DSLExtreme, though. I know it’s AT&T screwing over Dslextreme since it’s all AT&T phone lines. Just another example of how big business suck, especially when they’re a monopoly.

Most travel booking websites (expedia, orbitz, etc.) have a surcharge for booking through their websites. They need to make money, okay, fine. But US Airways is also charging a hidden surcharge for using their own website. Crankyflier.com has the details. What gall.

I’ve heard a lot of bad customer service stories, but this one is among the worst, courtesy of Verizon. [consumerist]

American Airlines and Northwest tied for last place in customer satisfaction surveys. [link]

Best Buy sent a C&D letter to comedy improv group for using their tag design on their logo [link]. Not only that, they also threatened legal action against laughingsquid.com just for covering the story [link]!

Hey Best Buy, you going to threaten us next?

Hate to sound like a broken record, but here’s yet another story of how Sears suck.

Matt’s colleague’s particular experience is with Circuit City, but more and more, this is a very typical example of big business’s apathetic customer service and its complete disregard for customers’ time when scheduling service calls.

Airlines change their policies capriciously, cause customers aggravation and frustration.  So what else is new?  At least publicize this so your customers can plan ahead.  But that would show you give a damn, and we can’t have that happening, can we?