Big Business Suck!

Sears’ bad customer service, shoddy products catching up with them.  3rd quarter profits plunge from $196 million last year to $2 million. [nytimes]

Not to pick on Sears, no, wait, we are picking on them just because there’s so much fodder to choose from, but Kmart (part of Sears after merger several years ago) can’t even get their credit card system right, never mind their customer service.  Melees occur as a result.  [link]
And speaking of fodder, here’s new […]

Best Buy with their bathroom tiles and Circuit City with their door nazis are pretty sucky. Walmart is also up there with their typical evil behavior and general ghettoness. But from all corners of the web, reports of Sears’ suckage abound. Shoddy products, rude technicians, bad customer service, missed service appointments, […]

A 78-year old woman has been saving 10 years for this Alaskan cruise, but misses it due to a missed airline connection. The airline does it part and refunds the missed flight connection, albeit to Princess, but Princess refuses to refund any part of the cruise price, including the airline refund that they received.
OK, […]

They say they’re just “unintentional mistakes”, but somehow, I don’t believe them. Do you? [link]

Legally, Walmart may be in the right. But geez. Just more proof that big business suck. [WSJ]

Wonder why? Could it be that their on-time arrival performance is abyssmal? [BizJournals.com]

A reader writes in:
“I have a rant about BofA. I had 2 checking accounts with BofA after combining finances after marriage. I closed one of them and suddenly I can’t access the BillPay service from their website anymore. I called their customer service and spent an hour being transferred from one person […]

This is just ridiculous [Consumerist]

Looks like another case of big business bureaucracy at its finest. [Consumerist]