Big Business Suck!

A reader writes in:

“I have a rant about BofA. I had 2 checking accounts with BofA after combining finances after marriage. I closed one of them and suddenly I can’t access the BillPay service from their website anymore. I called their customer service and spent an hour being transferred from one person to the next, because I always ended up talking with someone in the “east coast” department who can’t help me; only the “California” department can help me. So they would transfer me to the “California” department, and I would just get another person in the east coast department. They would transfer me again and the call would either be disconnected or it would be the east coast department again. After being disconnected, I would call the supposed “California” direct number they gave me. But it was the east coast dept again, over and over, transfer after transfer.

I must have talked with over 7 people and been disconnected 5 times over the course of an hour. You know what? I give up. After evaluating my options, I noticed that my mostly dormant credit union account has recently added a bill pay service of their own so I’m going to use them instead now. And since my former MBNA credit card is now BofA, I’m also going to cancel that and use another credit card. It’s not like their service has been stellar over the years, so I’m done with BofA.”