American Airlines, Northwest dead last
American Airlines and Northwest tied for last place in customer satisfaction surveys. [link]
Category: Airlines
Airlines change luggage policy with no public warning
Airlines change their policies capriciously, cause customers aggravation and frustration. So what else is new? At least publicize this so your customers can plan ahead. But that would show you give a damn, and we can’t have that happening, can we?
Airlines don’t want to let you know their on-time arrival performance. Get fined.
Wonder why? Could it be that their on-time arrival performance is abyssmal? [BizJournals.com]
