Big Business Suck!

As if bad customer service is not enough, Sears is now moving on to violating its customers’ privacy (not to mention their own privacy policy) to installing spyware.

Most travel booking websites (expedia, orbitz, etc.) have a surcharge for booking through their websites. They need to make money, okay, fine. But US Airways is also charging a hidden surcharge for using their own website. Crankyflier.com has the details. What gall.

Best Buy sent a C&D letter to comedy improv group for using their tag design on their logo [link]. Not only that, they also threatened legal action against laughingsquid.com just for covering the story [link]!
Hey Best Buy, you going to threaten us next?

Hate to sound like a broken record, but here’s yet another story of how Sears suck.

Matt’s colleague’s particular experience is with Circuit City, but more and more, this is a very typical example of big business’s apathetic customer service and its complete disregard for customers’ time when scheduling service calls.

Sears’ bad customer service, shoddy products catching up with them.  3rd quarter profits plunge from $196 million last year to $2 million. [nytimes]

Not to pick on Sears, no, wait, we are picking on them just because there’s so much fodder to choose from, but Kmart (part of Sears after merger several years ago) can’t even get their credit card system right, never mind their customer service.  Melees occur as a result.  [link]
And speaking of fodder, here’s new […]

Best Buy with their bathroom tiles and Circuit City with their door nazis are pretty sucky. Walmart is also up there with their typical evil behavior and general ghettoness. But from all corners of the web, reports of Sears’ suckage abound. Shoddy products, rude technicians, bad customer service, missed service appointments, […]

Legally, Walmart may be in the right. But geez. Just more proof that big business suck. [WSJ]

This is just ridiculous [Consumerist]