Big Business Suck!

Sears just doesn’t know what the hell they’re doing

Eric — Sat, 05 Jan 2008 21:51:42 +0000

As if bad customer service is not enough, Sears is now moving on to violating its customers’ privacy (not to mention their own privacy policy) to installing spyware.

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Courtesy my a$$

Eric — Mon, 17 Dec 2007 04:18:48 +0000

I hate it when big business say they’re doing you a “one-time courtesy”, when what they’re really doing is fixing their own mistakes. [link]

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Funny business at AT&T

Eric — Fri, 14 Dec 2007 16:07:39 +0000

I subscribe to DSL for two households, mine and my parent’s. Every year, I flip-flop between AT&T and DSLExtreme because, for whatever reason, they only give the best deals to new customers. I’ve been doing this for 3 years at both households and noticed that whenever I switch from AT&T to DSLExtreme, it never works the first time. Switching from DSLExtreme to AT&T usually goes fine, but when switching to DSLExtreme, I always have to call tech support and tell them their DSL isn’t working and they always have to call AT&T to get it fixed. It’s always a case of the “AT&T engineers forgot to switchover my circuit” or some rigamarole like that.

I don’t blame DSLExtreme, though. I know it’s AT&T screwing over Dslextreme since it’s all AT&T phone lines. Just another example of how big business suck, especially when they’re a monopoly.

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US Airways pulling a fast one

Eric — Fri, 14 Dec 2007 06:37:25 +0000

Most travel booking websites (expedia, orbitz, etc.) have a surcharge for booking through their websites. They need to make money, okay, fine. But US Airways is also charging a hidden surcharge for using their own website. Crankyflier.com has the details. What gall.

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A Tale of Extreme Incompetence

Eric — Fri, 14 Dec 2007 06:05:48 +0000

I’ve heard a lot of bad customer service stories, but this one is among the worst, courtesy of Verizon. [consumerist]

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American Airlines, Northwest dead last

Eric — Fri, 14 Dec 2007 05:58:42 +0000

American Airlines and Northwest tied for last place in customer satisfaction surveys. [link]

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Best Buy has no sense of humor

Eric — Thu, 13 Dec 2007 05:47:57 +0000

Best Buy sent a C&D letter to comedy improv group for using their tag design on their logo [link]. Not only that, they also threatened legal action against laughingsquid.com just for covering the story [link]!

Hey Best Buy, you going to threaten us next?

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Sears Leave Customers Hanging

Eric — Tue, 04 Dec 2007 14:21:19 +0000

Hate to sound like a broken record, but here’s yet another story of how Sears suck.

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Typical Big Business Apathy and Disregard

Eric — Tue, 04 Dec 2007 06:31:03 +0000

Matt’s colleague’s particular experience is with Circuit City, but more and more, this is a very typical example of big business’s apathetic customer service and its complete disregard for customers’ time when scheduling service calls.

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Airlines change luggage policy with no public warning

Eric — Sun, 02 Dec 2007 14:26:59 +0000

Airlines change their policies capriciously, cause customers aggravation and frustration. So what else is new? At least publicize this so your customers can plan ahead. But that would show you give a damn, and we can’t have that happening, can we?

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