http://www.bigbusinesssuck.com We know, you know, let others know Sat, 05 Jan 2008 22:02:09 +0000 http://backend.userland.com/rss092 en As if bad customer service is not enough, Sears is now moving on to violating its customers' privacy (not to mention their own privacy policy) to installing spyware.Share This http://www.bigbusinesssuck.com/retail-suck/sears-just-doesnt-know-the-hell-theyre-doing I hate it when big business say they're doing you a "one-time courtesy", when what they're really doing is fixing their own mistakes. [link]Share This http://www.bigbusinesssuck.com/telecom/courtesy-my-a I subscribe to DSL for two households, mine and my parent's. Every year, I flip-flop between AT&T and DSLExtreme because, for whatever reason, they only give the best deals to new customers. I've been doing this for 3 years at both households and noticed that whenever I switch from ... http://www.bigbusinesssuck.com/phone-companies-suck/funny-business-at-att Most travel booking websites (expedia, orbitz, etc.) have a surcharge for booking through their websites. They need to make money, okay, fine. But US Airways is also charging a hidden surcharge for using their own website. Crankyflier.com has the details. What gall.Share This http://www.bigbusinesssuck.com/retail-suck/us-airways-pulling-a-fast-one I've heard a lot of bad customer service stories, but this one is among the worst, courtesy of Verizon. [consumerist]Share This http://www.bigbusinesssuck.com/phone-companies-suck/a-tale-of-extreme-incompetence American Airlines and Northwest tied for last place in customer satisfaction surveys. [link]Share This http://www.bigbusinesssuck.com/airlines-suck/american-airlines-northwest-dead-last Best Buy sent a C&D letter to comedy improv group for using their tag design on their logo [link]. Not only that, they also threatened legal action against laughingsquid.com just for covering the story [link]! Hey Best Buy, you going to threaten us next?Share This http://www.bigbusinesssuck.com/retail-suck/best-buy-has-no-sense-of-humor Hate to sound like a broken record, but here's yet another story of how Sears suck.Share This http://www.bigbusinesssuck.com/retail-suck/sears-leave-customers-hanging Matt's colleague's particular experience is with Circuit City, but more and more, this is a very typical example of big business's apathetic customer service and its complete disregard for customers' time when scheduling service calls.Share This http://www.bigbusinesssuck.com/retail-suck/typical-big-business-apathy-and-disregard Airlines change their policies capriciously, cause customers aggravation and frustration.  So what else is new?  At least publicize this so your customers can plan ahead.  But that would show you give a damn, and we can't have that happening, can we?Share This http://www.bigbusinesssuck.com/airlines-suck/airlines-change-luggage-policy-with-no-public-warning